Sync is delivered as a digital license. This policy explains how to request help, a refund or a statutory remedy. It does not remove any consumer rights that apply to your order.
Let us fix the issue first
If a key was not delivered, will not activate, or Sync does not work as described on the product page, send your order reference and a short description through customer support. Include screenshots or logs only if they are relevant, and remove sensitive information before sending them.
We will review delivery and technical issues, offer reasonable troubleshooting, and assess any refund or other remedy available under the order terms and applicable law.
Change of mind and EU withdrawal rights
If you are a consumer in the European Union, you generally have 14 days from the conclusion of an online contract to withdraw, subject to legal exceptions. For digital content supplied immediately without a physical medium, this right may be lost after delivery begins only if the legal requirements for your prior express consent, acknowledgment and order confirmation have been met. Different rules may apply to ongoing digital services.
Tell us clearly that you wish to withdraw through customer support before the applicable period ends. We will assess the request under the law that applies to your purchase. A term on this page cannot replace a legally required checkout consent or acknowledgment.
Missing or non-conforming digital content
If digital content or a digital service is not supplied or does not conform to the contract, applicable consumer law may entitle you to a fix, a price reduction or termination with reimbursement. We review the nature of the problem and any reasonable opportunity to restore conformity in line with those rules.
We also investigate duplicate charges and payments where no license was delivered. Please include the order number, purchase email and payment reference so the transaction can be located.
Subscriptions and cancellation
Current monthly and yearly subscriptions renew automatically until cancelled. Manage renewal in your customer account under Subscriptions. Cancellation stops future renewals as shown there and does not itself refund an already-paid period. Refund requests remain subject to this policy and mandatory consumer law. Earlier fixed-duration orders keep the renewal terms shown at purchase.
How to request a refund
- Open a support ticket.
- Provide your order number, purchase email, the product or license concerned, and the reason for the request.
- We may ask for information reasonably necessary to verify and resolve the issue. We will explain the outcome and, if a refund is due, process it by the original payment method unless another method is agreed or required by law.
Any statutory reimbursement will be made within the time required by applicable law. Your payment provider may need additional time to display a completed refund.
Mandatory rights remain in place
This policy does not exclude or restrict any non-waivable consumer guarantee, right of withdrawal or remedy. If you believe a request was handled incorrectly, reply to the support ticket with the relevant details so it can be reviewed.
